Education
Google Skills Certifications
Remote
Google Cloud AI Infraestructure
USAP University
SPS, HN
Bachelor of science in Computer Technologies Engineering
HD & Freedom HS
SPS, HN
Bachelor’s degree in science and arts
Google Skills Certifications
Remote
Google Cloud Digital Leader
Activ Lernen
Köln, DE
German A1-B2 Cetificates
Employment
Freelance
Local and International Clients
- Web development.
- Technological implementations for businesses.
- AI Solutions.
- Design of technological systems.
- Technological automations.
- Training courses.
Front-End Web Designer
PopMenu, Crescendo AI/PartnerHero
- Responsive Design Implementation.
- UI/UX Design patterns application.
- Adding interactive web elements.
- Accessibility Optimization adhering to WCAG guidelines.
- Structuring web layouts.
- Applying PopMenu’s proprietary libraries and technologies.
- Cross-functional Collaboration.
- Brand consistency and adaptation.
- Web performance optimization and SEO best practices.
- Testing with Google Lighthouse
Professor of Technical and Practical Courses
Instituto Tecnológico de Excelencia Educativa (ITEE)
- Design a syllabus with value units for a practical course on Databases.
- Design a syllabus with assessment units for a practical course on Agile Methodologies.
- Teach the designed course of Databases to 11th grade programming technology baccalaureate (29 students) on Saturdays.
- Teach the Agile Methodologies course designed for 12th grade programming technology baccalaureate (13 students) on Saturdays.
Zendesk Administrator
Universidad Privada de San Pedro Sula (USAP)
- Registration & configuration of a Zendesk Instance.
- Creation of categories, groups and user roles (End-Users, Admin, Agent, Light-Agent/Contributor).
- Ticket Management and automation.
- Implementation of a Custom Help Center (Guides, FAQ, Forum Gathering, Articles, News, Blog, Branding).
- Autonomous instance with Macros, Triggers (SLAs), Procedures and Automations.
- Channel Management (Email rerouting, live chatbot embedding, Messaging, Social media connection).
- Security rules setup Environment and WFM/monitoring (Status, Password Policies, 2FA, IP restrictions).
- Marketplace/3rd party apps integrations (App Support, via API, App builder with ZCLI, Webhooks).
Digital Traffic Analyst
OPSA Group
- R&D of outsourced software and technological tools for the resolution and execution of specific queries to the implementation in different areas.
- Adaptation and supervision of data traffic in websites with google analytics.
- Data analysis and evaluation in Meta platforms (Facebook, Instagram and WhatsApp), Google platforms (Google Ads, Youtube, Google Maps, and Waze), Tiktok and Spotify.
- Structuring and organization of Agile Metodologies in platforms such as Trello and Monday.
- Use and segmentation of MIDRI (OPSA Audience Database).
- SEO & SEM for different campaigns.
- Reports and presentation creation.
Web Developer
OPSA Group
- Development and maintenance of websites such as landing pages, microsites, web apps, blogs, e-commerce and web forms.
- Implementation, maintenance and management of hosting servers with Bluehost, Hostinger, Namecheap, Weebly, Google Workspace, Godaddy and Hostgator.
- Creation and presentation of proposals, updates and projects, both virtual and face-to-face, for end clients and team members.
- Implementation of active and preventive security measures for monitoring, scanning and privilege management such as Firewall rules, 2FA Login, reCaptcha, IP blocking.
- Debugging and cleaning of compromised code in different websites due to computer viruses.
- Working together with graphic designers and creative strategists for the realization of the frontend of the web sites.
- Creation and management of database technology.
Sales Trainer
TravelPass Group, Allied Global BPO
- Trained new hire representatives for the sales department.
- Guided groups of new employees on the technological tools and proprietary software used by the company.
- Mentored Low performers.
Sales Floor Supervisor
TravelPass Group, Allied Global BPO
- Leaded and guided a 15-25 person teams (rotative) towards sales Goals.
- Monitorization, analysis, and optimization of individual and team metrics.
- Planification and coordination of weekly and monthly evaluations.
- Individual Development and retention of team members.
Sales Executive
TravelPass Group, Allied Global BPO
- Handled hotel reservations sales and customer inquiries.
- Provided clients with recommendations for optimal stay experiences based on their trip.
- Managed high-stress situations to consistently meet work objectives and personal commissions goals.
Technical Support Specialist
TracFone Wireless, Allied Global BPO
- Assisted Clients with network connectivity.
- Solved and assisted costumers with technical problems with their devices.
- Made use of flowcharts to generate solutions
Customer Service Representative
Wester Dental, KM² Solutions BPO
- Assisted Clients with reservations using proprietary appointments-scheduler software.
- Helped customers to feel better with their mouth-health issues.
Sales Executive
TravelPass Group, Allied Global BPO
- Handled hotel reservations sales and customer inquiries.
- Provided clients with recommendations for optimal stay experiences based on their trip.
- Managed high-stress situations to consistently meet work objectives and personal commissions goals.
Hackathons & Events
NASA Space Apps Challenge 2025
Puzzle CodingLatam 2025
Puzzle CodingLatam 2024
NASA Space Apps Challenge 2024
Huawei Seeds for the Future 2024
Ethereum Latam Hackathon 2024
NASA Space Apps Challenge 2023
Soft Skills
Effective Communication
100%Teamwork
80%Brainstorming
90%Honesty
90%Mentoring & training
90%Leadership
90%Empathy
70%Emotional Intelligence
100%Conflict Resolution
100%Networking
80%Decision Making
100%Adaptability
100%Critical Thinking
100%Time Management
80%Creativity
70%Work Ethic
90%Responsability
80%Attention to Detail
80%Stress Management
90%Proactivity
90%Curiosity
90%Patience
70%Technical Skills
Languages: JavaScript, HTML, CSS, PHP, Python, C#, SQL (MySQL and Microsoft SQL Server).
Frameworks: Next.js, Astro, Laravel, React, Node.js, Flask, ASP.NET, WordPress, Webflow, Bootstrap, Tailwind CSS, Semantic UI, Bulma CSS, Materialize.
- OS: Widows, Windows Server, Linux (Arch, Omarchy, Debian, Ubuntu, ParrotOS, Kali, MintOS, CachyOS, antiX).
Libraries: NumPy, OpenCV, Font Awesome, Normalize.css, animate.css
- Tools: MS Office, Libre Office, VS Code, Cursor, AI Studio, NotebookLM, Visual Studio Community, Git, Github, Docker, PyCharm, Sublime Text, Figma, Canvas, Cisco Packet Tracer, Trello, Monday, Zoom Zendesk, n8n, Microsoft Teams, Google Meet, Notion, Discord, WSL, Virtualbox, VMWare
- Cloud: Google Cloud Platform (GCP), Amazon Web Services (AWS), Huawei Cloud, Vercel, Supabase, Hostinger, Bluehost.
